Hello,


Following our recent switch to a new server, some users have experienced problems receiving their GymGlish lessons. Hotmail seems to consider our e-mails as spam now, and is automatically deleting the lessons we send! Our technical team is currently working on resolving the problem.


Here are the steps you need to take to teach your Hotmail account that GymGlish lessons are not spam:


- In the top right hand corner, click on 'Options', and then 'More options';
- Next, click on 'Safe and blocked senders', and then 'Safe senders';
- In the 'Sender or domain to mark as safe' field, type 'faq.gymglish.com' and then click 'Add to list';
- Finally, go to the 'Blocked senders' page, and check that there are no addresses ending in 'gymglish.com' on this list!


You can also access and complete your GymGlish lessons and corrections via your WorkBook, in the 'Pedagogy' tab.


Please accept our apologies for any inconvenience caused.


Regards,
The GymGlish Technical Team